Business SystemsERP · Zoho
ERP & Business
Systems Consultant
Abdullah Rashad —
Abdullah Rashad —
Helping businesses run on systems that actually fit them. From the first workflow sketch to a fully connected ERP — clear, measurable, and built to grow.
I sit between operations and technology: I map how your business really works, then shape Zoho and ERP tools around it — not the other way around.
Abdullah
Rashad
Business Systems · ERP · Zoho
I turn messy operations into clean, connected systems teams love using.
About
Hi, I'm Abdullah — and I like making businesses run smoother. I'm a Business Systems Specialist focused on ERP and the Zoho ecosystem, helping companies move from spreadsheets and scattered tools to one connected platform.
My work starts with people, not software: I sit with sales, finance, warehouse and HR teams, map how work actually flows, then design CRM pipelines, inventory, finance and HR systems around it — with automations, integrations and dashboards that leadership can trust.
Outside of client work I build my studio ثنايا Thanaya, write about operations, and keep chasing the perfect cup of coffee.
Experience
Business Systems & IT Specialist ↗
The ConceptOwn the company's ERP on Zoho One end to end, analyzing how teams work, designing the process, then building it. Turned paper and WhatsApp workflows into systems: maintenance requests flowing from CRM to Projects with approvals and finance sign-off, call-center integration, and KPI dashboards for management. Business Analyst on the website redesign, run in Agile Scrum: writing user stories, grooming the backlog and delivering in weekly sprints. Work daily with sales, marketing, procurement, finance and projects teams.
- Zoho One
- Business Analysis
- IT Support
- Microsoft 365
- Cross-functional Collaboration
- More
ERP Implementation Specialist (Zoho) ↗
Que Technology SolutionsLed Zoho ERP implementations from discovery to go-live. Ran stakeholder workshops, mapped as-is processes and gaps, wrote BRDs and FRDs, and turned requirements into configurations, process flows and acceptance criteria. Owned UAT, trained 30+ users and resolved 80+ post-launch cases across CRM, Desk, Books, Projects and People
- ERP
- Zoho Books
- BRD / FRD
- Agile
- Data Migration
- UAT
- Stakeholder Workshops
- More
IT Technical Support Intern ↗
Abdullah Hashim Co. Ltd (Honda)Hands-on IT support in Honda's IT department: Windows and software setup, hardware maintenance and troubleshooting, and day-to-day user support. Also built a SQL database for calculation operations.
- IT Support
- Windows
- Hardware
- SQL
